IVR Service/Toll-Free Service.
IVR numbers can be integrated with toll-free service. A combination of toll-free and IVR works very well for customer support. On your toll-free IVR number, customers can connect with your business anytime and get real time support through the IVR menu and your support staff. Once they’ve finished speaking to a support agent, your IVR can ask them to provide feedback. You can also schedule IVR outbound calls to call your customers later for feedback. One of the most important things About feedback is that it should be timely. Your customers’ feedback will be much more accurate if it follows a transaction because all the details are still fresh in their memories. Based on feedback received from your customers, you can see how satisfied your customers are with your customer service and how you can improve.
Scale Your Business with IVR & Virtual Number
Virtual numbers are 10 digit cloud-based numbers with added IVR on them. Virtual Number allows you to direct your calls to a specified number through a service provider using IVR. Virtual Number enables your company to promote a professional business without investing in an expensive in-house telephony system. It boosts business scalability efficiently and cost-effectively. IVR Virtual Number Service can be SIM-based that helps in boosting your brand image in the specified location. IVR Virtual Number can also be hosted which allows you to handle calls from anywhere and forward the calls to the right person. Our IVR Virtual number enables businesses to interact with prospects and customers either through the use of a touch-tone keypad leveraging DTMF (dual-tone multi-frequency) or through spoken language using AI-driven Voice Recognition software.
The benefits of IVR/ Virtual Number are:
- Ensures 100% connectivity with business associates and customers.
- Improve productivity and efficiency of your business on move.
- Delights Customers.
- Saves time for Everyone and reduces Costs
- Improves Lead Conversion.
- Provides a holistic customer view
- Improves the Brand/Customer Relationship
- Helps Businesses Scale
- Provide live status
- Provide personalized service with customized Welcome messages.
- web-based control panel for detailed analysis of IVR
Toll-Free Number for Building Brand Identity
A toll-free number is a number that usually starts with 1800 and is an eleven-digit number. It is extremely useful in building a brand and reinforcing a good impression among customers as the cost of the call is borne by the company, not the caller. It provides ease of remembering it improves customer engagement for marketing and promotion for getting valuable feedback from your customers, getting inquiries, or registering complaints, etc. Our Toll-free number also offers flexibility to forward calls from a toll-free number to any other number, like a cell phone, landline, or IP phone. It allows you to take your national business wherever you are.